Terms and Conditions

Cali Calibration Management Software Provided by Momo Designs cc (“Momo Designs”, “we”, “us”, “our”) Website: www.momoworx.com · Support: [email protected]

Last updated: 5 June 2026

1. About these Terms

These Terms and Conditions (“Terms”) govern your purchase, activation and use of the Cali Calibration Management software application and any related updates, documentation and services (together, the “Software”). They form a binding agreement between you (the “Customer”, “you”) and Momo Designs cc, a close corporation registered in the Republic of South Africa (registration number 2005/082538/23, registered address 2 Slabbert Street, Salsoneville, Port Elizabeth, South Africa, 6059).

By purchasing, activating, or using the Software — including starting a free trial — you confirm that you have read, understood and agree to be bound by these Terms and by our Return and Refund Policy, which is incorporated into these Terms by reference. If you do not agree, do not install, activate or use the Software.

If you are accepting these Terms on behalf of a company or organisation, you confirm that you are authorised to bind that organisation.

2. Definitions

• Software — the Cali desktop application, its updates, and accompanying documentation.
• Licence — the right to use the Software granted under clause 4.
• Licence Key — the activation code or key issued to you after purchase.
• Subscription — the annual, renewing right to use the Software as described in clause 5.
• Trial — the 14-day free evaluation period described in clause 6.
• Payment Processor — Paystack, the third-party service used to process payments (clause 8).
• Your Data — the calibration records, certificates, customer information and other content you create or store using the Software.

3. The Software (what Cali is)

Cali is offline-first desktop software for managing instrument calibration in line with quality-management practices such as ISO/IEC 17025. It runs on your own computer(s) and stores Your Data locally on those computers. Optional features (such as multi-computer synchronisation and cloud backup) connect to services you choose and control; they are described in the Software’s documentation.

The Software is licensed for your internal business use. It is a tool that assists with calibration management; you remain responsible for your own measurements, calibration decisions, accreditation obligations and regulatory compliance.

4. Licence grant and restrictions

Subject to these Terms and to a valid, paid Subscription (or active Trial), we grant you a non-exclusive, non-transferable, revocable licence to install and use the Software on the number of computers covered by your purchase, for your internal business purposes only.

You may not, except to the extent permitted by law:

1. copy, resell, rent, lease, sublicense or distribute the Software;
2. modify, adapt, translate, reverse engineer, decompile or disassemble the Software, or attempt to derive its source code;
3. remove or alter any proprietary notices, branding or Licence Key mechanisms;
4. share your Licence Key, or use it on more computers than you have paid for;
5. use the Software to build a competing product or service.

The Software is licensed, not sold. All rights not expressly granted are reserved by Momo Designs.

5. Subscription, billing and auto-renewal

5.1 Annual subscription. The Software is provided on an annual subscription basis. Current plans and prices are shown at www.momoworx.com (indicative pricing: US$300 / US$600 / US$1,500 per year depending on plan). Prices may change for future terms; we will give you reasonable notice before a price change takes effect on renewal.

5.2 Automatic renewal. Your subscription renews automatically each year until you cancel. By subscribing, you authorise us and our Payment Processor to charge your chosen payment method the then-current subscription fee at the start of each renewal term, without further action by you.

5.3 Renewal reminders and cancellation. You may cancel auto-renewal at any time before the next renewal date by contacting [email protected] (or using any cancellation function we provide). If you cancel, your subscription remains active until the end of the current paid term and will not renew thereafter. Cancelling stops future charges; it does not by itself create a refund — refunds are governed by the Return and Refund Policy.

5.4 Failed payments. If a renewal payment fails, we may retry the charge and/or suspend access to paid features until payment is made. The Software’s licence checks may limit functionality when a subscription is expired or unpaid.

5.5 Taxes. Prices are exclusive of any value-added tax, sales tax, withholding tax or similar charges, which are your responsibility where applicable.

6. Free trial

We may offer a 14-day free Trial so you can evaluate the Software before paying. The Trial gives you time to confirm the Software meets your needs. At the end of the Trial, the Software’s paid features may stop working unless you purchase a subscription. We may change or withdraw Trial offers at any time. Because the Trial lets you fully evaluate the Software before purchase, paid purchases are treated as final — see the Return and Refund Policy.

7. Activation and licence enforcement

7.1 The Software requires activation using a Licence Key. Activation may be done online or offline (using a machine identifier we supply a key for). A Licence Key may be bound to specific computer(s).

7.2 The Software may periodically verify your licence and subscription status. You agree not to interfere with, bypass or disable these checks. We may deactivate or refuse to renew Licence Keys that are shared, pirated or used in breach of these Terms.

7.3 If you change or replace a computer, contact [email protected] to move your activation.

8. Payments through Paystack

8.1 Payments are processed by Paystack, an independent third-party Payment Processor. By making a purchase, you also agree to Paystack’s own terms and privacy policy. We do not store your full card details; these are handled by Paystack.

8.2 You confirm that any payment information you provide is accurate and that you are authorised to use the chosen payment method.

8.3 We are not responsible for failures, delays or errors caused by the Payment Processor or your bank, but we will reasonably assist you to resolve payment issues relating to your subscription.

9. Your Data, privacy and ownership

9.1 You own Your Data. All calibration records, certificates, customer details and other content you create with the Software belong to you. Because Cali is offline-first, Your Data is stored on your own computers and, where you enable it, in storage or sync services you control.

9.2 We do not access Your Data in the normal course of providing the Software. Where you contact us for support, you may choose to share information with us; we will use it only to assist you.

9.3 You are responsible for backing up Your Data, for the security of your computers and accounts, and for choosing strong passwords and protecting any encryption secrets used by optional sync/backup features. If such a secret is lost, data protected by it may be unrecoverable.

9.4 Any personal information we do collect (for example, your contact and billing details) is handled in accordance with applicable South African data-protection law, including the Protection of Personal Information Act, 2013 (POPIA).

10. Updates and support

10.1 We may provide updates, fixes and improvements to the Software. Some updates may be required for continued operation or security.

10.2 Support is provided by email at [email protected] during normal business hours. The scope of support may depend on your plan.

10.3 We may discontinue, change or add features over time. We will not, however, deliberately disable the core functionality of a Software version you have a valid subscription for, other than as needed for security, legal compliance, or licence enforcement.

11. Warranty

11.1 We warrant that, for 90 days from the date of purchase, the Software will perform substantially in accordance with its documentation under normal use. If it does not, we will use reasonable efforts to correct the issue or, at our discretion, provide a remedy under the Return and Refund Policy.

11.2 Except for the express warranty in clause 11.1 and for any rights you have that cannot be excluded under law, the Software is provided “as is” and “as available”, without further warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.3 We do not warrant that the Software will be error-free or uninterrupted, or that it will meet every regulatory or accreditation requirement applicable to your laboratory. You are responsible for validating the Software for your own use.

12. Limitation of liability

12.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability under the Consumer Protection Act, 2008 (CPA) where it applies to you.

12.2 Subject to clause 12.1, and to the maximum extent permitted by law:

• we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, loss of data, loss of goodwill, or business interruption; and
• our total aggregate liability arising out of or in connection with the Software and these Terms is limited to the amount you paid to us for the Software in the 12 months preceding the event giving rise to the claim.

12.3 You are responsible for maintaining backups of Your Data. We are not liable for any loss of Your Data to the extent it results from your failure to keep adequate backups.

13. Suspension and termination

13.1 We may suspend or terminate your Licence if you materially breach these Terms (including non-payment or licence misuse) and, where the breach can be fixed, you do not fix it within a reasonable time after we ask you to.

13.2 On termination, your right to use the Software ends and you must stop using it. You keep Your Data — it remains on your computers and you may continue to export it. Termination does not entitle you to a refund except as set out in the Return and Refund Policy.

14. Changes to these Terms

We may update these Terms from time to time, for example to reflect new features, legal requirements or business changes. The current version is always available at www.momoworx.com with its “Last updated” date. Material changes will take effect on your next renewal or on reasonable notice. Continuing to use the Software after a change means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. The parties submit to the jurisdiction of the South African courts. Before starting legal proceedings, you agree to first contact us at [email protected] so we can try to resolve the matter in good faith.

16. General

16.1 If any part of these Terms is found to be unenforceable, the rest remains in effect.

16.2 Our failure to enforce a right is not a waiver of that right.

16.3 You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a business sale or reorganisation.

16.4 These Terms, together with the Return and Refund Policy and the in-app Software Licence Agreement, are the entire agreement between you and us regarding the Software.

17. Contact us

Momo Designs cc Website: www.momoworx.com Email: [email protected]

*These Terms are provided as a starting template. Before publishing, have them reviewed by a qualified attorney in your jurisdiction to confirm they fit y