Return and Refund Policy

Cali Calibration Management Software Momo Designs cc · www.momoworx.com · [email protected]

Last updated: 5 June 2026

1. Overview

This Return and Refund Policy explains how returns and refunds work when you buy the Cali Calibration Management software (“Software”) from Momo Designs cc. It forms part of, and should be read together with, our Terms and Conditions.

Cali is digital software delivered electronically (by download and a Licence Key). Because of this, and because we give every customer a 14-day free trial to fully evaluate the Software before paying, our policy is set out below.

This Policy does not take away any rights you have under South African consumer law that cannot be excluded — see clause 7.

2. Try before you buy — the 14-day free trial

Before purchasing, you can use Cali free for 14 days with full functionality. This is your opportunity to confirm that the Software works on your computers and meets your laboratory’s needs. We strongly encourage you to complete your evaluation during the trial, because once you purchase a paid Licence Key the sale is treated as final (clause 3).

If you have questions during your trial, contact [email protected] — we’re happy to help you evaluate it properly.

3. All sales are final (digital goods)

Because the Software is supplied electronically and you have already evaluated it during the free trial, all purchases are final and non-refundable once a paid Licence Key has been issued or activation has begun, except as set out in clause 4 (exceptions) and clause 7 (your statutory rights).

This includes new subscriptions and renewals. Under South African law (the Electronic Communications and Transactions Act, 2002), the 7-day “cooling-off” right for online purchases does not apply to software/digital products once the download or use has started with your consent — which is the case here.

4. When we will consider a refund

Even though sales are final, we want you to be treated fairly. We will review a refund request, and generally provide a refund or other remedy, in these situations:

1. Duplicate or incorrect charge — you were charged twice for the same licence, or charged the wrong amount.
2. Licence Key not delivered — you paid but did not receive a working Licence Key, and we are unable to deliver one to you.
3. Material defect we cannot fix — the Software has a significant fault that stops it working substantially as described, you report it within the 90-day warranty period, and we are unable to resolve it within a reasonable time.
4. Accidental renewal reported promptly — an automatic annual renewal charged you and you contact us within 14 days of that renewal, before significant use of the new term.

Refunds under this clause are made to the original payment method via our payment processor (Paystack). Refunds may take several business days to appear, depending on your bank.

5. What is not refundable

We will not normally provide a refund where:

• you simply changed your mind, no longer need the Software, or did not use it, after the free-trial period and purchase;
• you did not evaluate the Software during the free trial that was available to you;
• the issue is caused by your hardware, operating system, network, or third-party software outside the Software;
• you breached the Terms and Conditions (for example, licence misuse), leading to deactivation;
• the subscription term has already largely been used.

We do not give partial or pro-rata refunds for the unused part of a subscription term when you cancel, unless required by law. Cancelling stops future renewals (clause 6).

6. Cancelling your subscription (stopping future charges)

Your annual subscription renews automatically unless you cancel. To cancel, email [email protected] (or use any cancellation function we provide) before your next renewal date.

• Cancelling stops future charges. You keep access until the end of the term you have already paid for.
• Cancelling on its own is not a refund of the current term — refunds are governed by clauses 3–5.
• After cancellation, you keep all your data. Cali is offline-first, so your calibration records, certificates and reports remain on your own computers and can still be exported.

7. Your rights under South African law

Nothing in this Policy limits or excludes any rights you have that cannot be excluded under South African law, including the Consumer Protection Act, 2008 (CPA) where it applies to you. For example, where the CPA applies, you may have a right to a remedy if goods or services are defective. This Policy operates in addition to those rights, not instead of them.

8. Chargebacks

If you believe a charge is wrong, please contact us first at [email protected] so we can resolve it quickly — this is usually faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of your Licence while the dispute is investigated.

9. How to request a refund or raise an issue

Email [email protected] with:

1. your name and the email or business used at purchase;
2. your order/receipt reference (from Paystack or your purchase email);
3. a short description of the problem and, for a defect, any error messages or screenshots.

We aim to acknowledge refund requests within a reasonable time and to resolve them fairly and promptly.

10. Changes to this Policy

We may update this Policy from time to time. The current version, with its “Last updated” date, is always available at www.momoworx.com. The version in effect at the time of your purchase applies to that purchase.

11. Contact us

Momo Designs cc Website: www.momoworx.com Email: [email protected]

This Policy is provided as a starting template. Before publishing, have it reviewed by a qualified attorney in your jurisdiction to confirm it fits your business and complies with current law (including ECTA, the CPA and POPIA).